NHS FPX 6004 Assessment 3 Training Session for Policy
Student name
Capella University
NHS-FPX6004: Healthcare Law and Policy
Professor Name
Submission Date
Training Agenda Presentation for Policy Implementation
This session will be aimed at offering you the overall picture of the policy guidelines and how each of you will contribute to the successful implementation of the policy. The prepared discharge checklist, medication reconciliation measures, and the patient education plan will be discussed, which will help to reduce the rate of heart failure rehospitalization and improve patient outcomes. This training is where you will learn the professional skills and knowledge to translate these practices into practice in your working environment on a daily basis. Through our collaboration, we will enhance the standards of care and eventually attain our benchmark goals of enhancing patient safety and regulatory compliance.
Desired Impact of Implementing the New Policy on Benchmark Performance
The new policy aims to bring the current readmission rate of 21.56% amid the heart failure patients of the Southeast Health Medical Center to 19.7 or so within the next 12 months. A systematic review and a meta-analysis showed that the communication and, as well as, the structured discharge intervention at hospital discharge had a significant relationship with the lower rate of readmission in hospitals and better patient outcomes (Becker et al., 2021). Systematic discharge checklist, pharmacist-led drug reconciliation, patient education using a teach-back, and seven days after discharge, using calls, will be useful to bring about this change. The nurse navigators, pharmacists, and care managers were also included in the pilot group since they were directly responsible for the discharge planning and follow-up care. This team will also be the first to carry out the changes in order to provide valuable feedback on how the changes will be further implemented. Readmission rate of patients, the level of patient satisfaction, and the timeliness of post-discharge visits will be fine-tuned to the required results. These will directly affect the performance of the hospital and its compliance with the Hospital Readmissions Reduction Program (HRRP) to avoid the risk related to fines.
Implementation and Effects on the Role Group’s Daily Work Routines
The novel policy will require adjustment to the everyday work practices of the group of pilots. At this stage, the nurse navigators can now follow a standardized checklist during discharge, ensuring that medication reconciliation has been done, and that they should educate their patients using the teach-back method. More of the pharmacists will be involved in the medication management process, where all the prescriptions will be reconciled during admission and discharge. The care managers would implement the process of coordinating post-discharge follow-ups and their attendance at their appointments. They were also highly relieving to the patient care process, but the changes were again time-consuming and coordination-intensive (Coppa et al., 2021). The pilot group will also give valuable experiences towards the efficiencies of the different workflows, which will be included in the entire implementation plan as the policy is rolled out. This will ease the day-to-day operation so that staff can perform more tasks without compromising the quality of care they provide.
Role and Importance of the Pilot Group in Implementing the New Policy
The pilot group that will include heart failure nurse navigators, pharmacists, and care managers is also the key to the successful implementation of the new policy. Their direct contribution to reducing readmission rates is their participation directly in patient care, discharge planning, up to follow up. They will leave behind them their knowledge in the areas of medication reconciliation, patient education, and their coordination of care, so that the new policy will be put in place in a correct manner, and the barriers that arise will be identified at the initial stages. The design discharge strategies have been shown to have a significant impact on the readmission preparedness in heart failure patients and reduced the number of readmission preparedness of 32.6 to 6.8 at three months (Shan et al., 2025). To empower the group, this needs to be actively involved in the implementation process in making decisions, as their feedback should be taken into account and included. Personal communication, incentives, and appreciation of their role in the change process will be essential in changing their attitude towards ownership and responsibility, which is key to the success of the policy.
Empowering Future Vision: Positive Contributions of the Group
This will make the heart failure nurse navigators, pharmacists, and care managers key in becoming the driving force behind the development of the culture of continuous improvement in the healthcare facility in the future. With such a new policy, they not only decreased the readmissions but also helped to enhance the overall outcomes of the patients and the quality of care (Inam et al., 2025). Their efforts will be an example to other departments and prove the usefulness of evidence-based interventions in preventing avoidable readmissions. The success of this group will make other groups embrace this type of practice, and this will create a cooperative environment that practices patient-centered care. As a result, they will assist in transforming the organization into a leader in terms of the quality of healthcare, patient safety, and adherence to the regulations. Their services will ultimately result in quality and safety in the delivery of care; therefore, they are priceless commodities to the mission of the hospital, which includes the provision of high-quality and safe care.
Resources Needed to Effectively Implement the Training Session
Several resources will be needed in order to successfully realize the training session of the new policy. They consist of the instructional resources, which are a step-by-step description of the training manual and slides with an outline of the policy elements, handouts for the structured discharge checklist, and medication reconciliation guidelines. It will also be a requirement that a professional facilitator/trainer who would preferably be conversant with the policy and its applications in clinical settings will be required. It was also important to set aside time for all activities. The agenda was divided into sections to implement presentations, group discussions, role-playing, and question-answer sessions to engage the participants (Addis et al., 2023). The duration of the session will depend on the content, but will be two hours, as with 30 minutes of presentation, 45 minutes of interactive discussions and demonstration, and 15 minutes of questions and conclusion, the session will be efficient and will result in the necessary time.
Justification for the Effectiveness of Proposed Activities
The suggested activities will contribute to learning and mastering skills as they will provide both theoretical and practical solutions. The presentation will involve the background and introduction needed for the new policy, so that everybody will be aware of the purpose and importance of the new policy. The role-playing exercises assisted the participants in practicing the process of using the discharge checklist and the medication reconciliation protocols and made them feel more confident about their ability to implement the policy (Stolldorf et al., 2021). These interactive techniques will not only make the training informative but also train the staff in a manner that they would effectively implement the policy. The pilot group will be informed by the practical methodology that it is ready to accept the changes, which will enhance its capability to cope with the new workflow.
Conclusion
Proper implementation of the new heart failure discharge policy is also crucial, considering the improvement of patient outcomes and reduction of readmission rates. The training, which we will be offering in modern times, will help our pilot group to possess the tools and skills that will help them to easily incorporate these practices in their day-to-day lives. By adherence to the policy guidelines, we will be able to enhance the quality of services provided, ensure compliance with the regulations, and ultimately achieve more healthcare outcomes among our patients. The most valuable input you will make during this process will be to be an active participant during this process and to give feedback, which will be critical towards the development and expansion of the policy throughout the organization.
References
Addis, B. A., Gelaw, Y. M., Eyowas, F. A., Bogale, T. W., Aynalem, Z. B., & Guadie, H. A. (2023). Time wasted by health professionals is time not invested in patients: Time management practice and associated factors among health professionals at public hospitals: A multicenter mixed method study. Frontiers in Public Health, 11(11), 1159275. NCBI. https://doi.org/10.3389/fpubh.2023.1159275
Becker, C., Zumbrunn, S., Beck, K., Vincent, A., Loretz, N., Müller, J., Amacher, S. A., Schaefert, R., & Hunziker, S. (2021). Interventions to improve communication at hospital discharge and rates of readmission. Journal of the American Medical Association, 4(8), 1–23. https://doi.org/10.1001/jamanetworkopen.2021.19346
Coppa, K., Kim, E. J., Oppenheim, M. I., Bock, K. R., Conigliaro, J., & Hirsch, J. S. (2021). Examination of post-discharge follow-up appointment status and 30-day readmission. Journal of General Internal Medicine, 36(5), 1214–1221. https://doi.org/10.1007/s11606-020-06569-5
Inam, M., Sangrigoli, R. M., Ruppert, L., Pooja Saiganesh, & Hamad, E. A. (2025). Advancing heart failure care through disease management programs: A comprehensive framework to improve outcomes. Journal of Cardiovascular Development and Disease, 12(8), 302–302. https://doi.org/10.3390/jcdd12080302
Shan, M., Xu, Y., Xi, G., & Ding, Y. (2025). Effects of interventions on the readiness for hospital discharge in elderly patients with chronic heart failure: a randomized controlled trial. Biomed Central, 24(1). https://doi.org/10.1186/s12912-025-03715-4
Stolldorf, D. P., Ridner, S. H., Vogus, T. J., Roumie, C. L., Schnipper, J. L., Dietrich, M. S., Schlundt, D. G., & Kripalani, S. (2021). Implementation strategies in the context of medication reconciliation: A qualitative study. Implementation Science Communications, 2(1). https://doi.org/10.1186/s43058-021-00162-5
FAQs
Why should the training session on the introduction of new policy be held?
Since it is imperative that the employees are aware of the new policy so that they understand its purpose and procedure of implementation.
Why should good communication take place during training sessions on policies?
For better understanding of the policy to avoid misunderstandings and mistakes. Moreover, good communication will help employees participate actively.
Which problems can arise during employees' training to introduce new policy?
Employee resistance, lack of time, money, and different levels of understanding among other problems.